Privacy- en cookiebeleid

This privacy policy explains how this website (hereafter “the Store”) uses and protects any information you provide while using this website. The Store is committed to ensuring your privacy is protected. If we ask you to provide information by which you can be identified, you can be assured it will only be used in accordance with this privacy statement.

The Store may update this policy from time to time by updating this page. You should check this page periodically to ensure you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers

For the full list of cookies we collect, see the List of Cookies We Collect section below.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, particularly for:

  • Internal record keeping.
  • Improving our products and services.
  • Sending promotional emails about new products, special offers, or other information we think may interest you using the email address you provided.
  • Contacting you for market research purposes by email, phone or mail. We may use this information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard information collected online.

How we use cookies

A cookie is a small file stored on your device. Once you agree, the cookie helps us analyse web traffic, remember your preferences, and improve your browsing experience. Some cookies are necessary for the website to function properly, while others help us understand usage, remember preferences, or support embedded content.

We use cookies to help operate the website, maintain security, remember your preferences, understand how visitors use our website, and support certain third-party content and services. Non-essential cookies are only used where required consent has been provided.

You can choose to accept or decline cookies through our cookie settings. Most web browsers also allow you to control cookies through browser settings. Please note that disabling certain cookies may affect website functionality.

Links to other websites

Our website may contain links to other websites of interest. Once you leave our site, we do not have control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may restrict the collection or use of your personal information in the following ways:

  • When filling in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the UK GDPR and the Data Protection Act 2018. If you would like a copy of the information held on you, please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

List Of Necessary Cookies We Collect

These cookies are required for core website functionality, security, shopping cart features, and user session management.

COOKIE Name COOKIE Description
amcookie_policy_restriction Records whether the user has accepted or interacted with the cookie consent banner.
amCookieBarFirstShowTime Stores when the cookie banner was first shown to the visitor.
CookieConsent Stores the user’s cookie consent preferences for the current domain.
form_key Helps protect the website and visitor by preventing cross-site request forgery attacks.
mage-cache-sessid Supports Magento cache functionality and helps improve page response performance.
mage-messages Stores messages shown to the user, such as notifications, warnings, or confirmation messages.
PHPSESSID Preserves user session state across page requests.
private_content_version Supports cache management so dynamic content can be refreshed correctly.
CART The association with your shopping cart.
CATEGORY_INFO Stores category information to allow pages to display more quickly.
COMPARE Stores the items you have in the Compare Products list.
CURRENCY Stores your preferred currency.
CUSTOMER An encrypted version of your customer ID with the store.
CUSTOMER_AUTH Indicates whether you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the customer segment ID.
EXTERNAL_NO_CACHE A flag which indicates whether caching is disabled.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY Stores the last category you visited.
LAST_PRODUCT Stores the most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether cache can be used.
PERSISTENT_SHOPPING_CART Stores a link to information about your cart and browsing history where this feature is enabled.
POLL Stores the ID of polls you have recently voted in.
POLLN Stores information on which polls you have voted on.
RECENTLYCOMPARED Stores the items that you have recently compared.
STF Stores information on products you have emailed to others.
STORE Stores the store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer has allowed the use of cookies.
VIEWED_PRODUCT_IDS Stores the products that you have recently viewed.
WISHLIST An encrypted list of products added to your wishlist.
WISHLIST_CNT Stores the number of items in your wishlist.

List Of Analytical / Statistics Cookies We Collect (with your consent only)

These cookies help us understand how visitors use the website so that we can improve performance, usability, and content.

COOKIE Name COOKIE Description
guest Set by Jotform to register website behaviour for analytics, performance monitoring, and form-related optimisation.
last_visited_store Records when a visitor last visited a store view or subpage and may be used to support session timing and visitor behaviour analysis.
_ga Used to distinguish users.
_gid Used to distinguish users.
_gat Used to throttle request rate.

List Of Marketing Cookies We Collect (with your consent only)

These cookies may be set by third-party content and services, including embedded media and forms, and may be used to track interactions and preferences.

COOKIE Name COOKIE Description
__Secure-ROLLOUT_TOKEN Set by YouTube in connection with embedded video content and may be used for platform feature rollout, tracking, or user interaction management.
__Secure-YEC Set by YouTube to store user preferences and interaction data relating to embedded video playback.
LAST_RESULT_ENTRY_KEY Set by YouTube to track interaction with embedded video content.
LogsDatabaseV2:V#||LogsRequestsStore Used by YouTube embedded content to store interaction and logging data in the browser.
remote_sid Set by YouTube to support the delivery and functionality of embedded video content.
TESTCOOKIESENABLED Set by YouTube to check whether the user’s browser supports cookies for embedded video playback.
userReferer Set by Jotform to identify how a visitor reached the page and to help measure marketing effectiveness.
VISITOR_INFO1_LIVE Set by YouTube to estimate bandwidth and track user interaction with embedded videos.
YSC Set by YouTube to register a unique ID to keep statistics of which videos from YouTube the user has seen.
YtIdbMeta#databases Used by YouTube to store data relating to the user’s interaction with embedded video content.
yt-remote-cast-available Stores the user’s video player preferences for embedded YouTube videos, including casting availability.
yt-remote-cast-installed Stores whether casting functionality is installed or available for embedded YouTube videos.
yt-remote-connected-devices Stores information about devices connected for YouTube video playback or casting.
yt-remote-device-id Stores a unique identifier for the user’s device in relation to embedded YouTube playback.
yt-remote-fast-check-period Stores YouTube player preferences and helps manage refresh or checking intervals for embedded playback.
yt-remote-session-app Stores information about the YouTube player session for embedded videos.
yt-remote-session-name Stores the session name for embedded YouTube video playback.
recently_viewed_product Stores product IDs of recently viewed products for easier navigation.
recently_viewed_product_previous Stores product IDs of previously viewed products.
recently_compared_product Stores product IDs of recently compared products.
recently_compared_product_previous Stores product IDs of previously compared products.

Unclassified Cookies

The cookies below are currently under review. We are assessing their exact purpose and will update this page once classification has been confirmed.

COOKIE Name COOKIE Description
amplog_redirect_flag Cookie currently under review. It appears to relate to website redirect or logging behaviour.
x.ConfigQuery Cookie currently under review. It appears to relate to website configuration or stored browser-side settings.